Moving Forward: A New Focus on Patient Care

ASHNHA, in collaboration with 19 other state hospital associations, is hosting a four-part webinar series in partnership with Huron focused on planning for the future to create a culture of innovation, inclusion, trust, and value. Monthly sessions will be held, beginning in May, from 9-10:00AM online.

Everyday Habits to Create a Culture of Innovation (May 3)

Natalie Painchaud, Director of Learning, Innosight

The greatest source of untapped energy is the innovation potential that exists inside organizations around the world. Yet most organizations would admit they have struggled to create truly innovative cultures. This is why Natalie Painchaud and her co-authors wrote the book Eat, Sleep, Innovate. It lays out a system level way to encourage and enable people to think and act beyond the status quo. Success requires focusing on changing people’s daily habits–and then making sure they stick and scale. This presentation will introduce three steps to encourage and enable behavior change in an organizational contex; inspect behavioral blockers; and explain how to use behavior enablers, artifacts and nudges to drive habit adoption.

Creating an Environment of Trust through Compassion (June 14)

Karen Cook, RN, Coach and National Speaker, Huron

While every organization strives to deliver exceptional, trusted, safe, patient-centered quality care–do they really?A consumer’s perception of quality at an organization is impacted by moments of truth–those moments that form an impression. This session is about hardwiring the behaviors and processes that lead to a culture of higher clinical quality and reliability, safe and efficient care delivery andoperational excellence from the patient, employee and physician perspective. During this presentation, Karen Cook will lay the foundation for how to create an environment of trust.

The Patient as a Consumer: How to Create Experiences Patients Actually Value (July 12)

David Duncan, PhD, Managing Director, Innosight

Consumers everywhere are becoming increasingly influential, empowered, and demanding. The maxim “The consumer is boss” has become only more urgent as the digital revolution, social media, expanding choices, and 24/7 connectivity have empowered consumers and heightened their expectations. Healthcare is not immune to this trend, as healthcare systems, big tech companies, and new entrants compete to provide better experiences for patients and caregivers alike. During this presentation, David Duncan will share techniques from his new book,The Secret Lives of Customers, that people working in healthcare can use to take a consumer lens on the people they serve. 

Leading a Change-Ready, Inclusive Environment (August 16)

Kristie Tobias, Director, National Speaker and Author, Huron

Transforming your culture to support a more inclusive environment for your team members, patients, and communities requires an intentional strategy and commitment to integrate equity and inclusion into all aspects of your organization and your leadership approach. During today’s session, Kristie Tobias will guide you on how to lead a change-ready, inclusive environment, by focusing on understanding the impact of building trust and inclusion in your environment; creating awareness of factors that can reduce trust such as biases we may hold that impact ouractions; and defining and owning the role leaders play in fostering an environment of values-driven, psychological safety.