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Explore Healthcare Careers
Curious about what it’s like to work in Alaska healthcare? Hear from people working at hospitals and nursing homes across the state about how they trained for and found their jobs.
Corporate Grounds & Facilities Assistant Director
Edward Trefon
YKHC
Bethel
I was born in Anchorage and raised in New Halen, Bristol Bay, near Lake Iliamna, the biggest freshwater lake in Alaska. I moved to Bethel in 2016 to be the Orthodox Priest and have now served as a priest for eight years. My dad is from Nondalton and my mom is from Newhalen and I have four siblings.
My wife Tamara is from Nunapitchuk and is a first-grade teacher at Ayaprun Elitnaurvik. I met my wife in Kodiak and we have five children, ages between one through eleven. We love to do things like hunting, fishing, and picking berries together – interests that we share with our children.
Since joining YKHC, I have had several roles - Behavioral Health (BH) Traditional Counselor, BH Services Coordinator, Housing Services Manager, and now in my current role as Corporate Grounds and Facilities Assistant Director. I love working with my people and the Yupik nation.
Not having supplies and staffing needed to get things done effectively and efficiently can be challenging. Lack of resources to get the job done right the first time and to respond efficiently to service calls can be overwhelming. However, we do our best to respond to service calls and sometimes it doesn’t always work out as well as we would like it to. We keep moving forward and hopefully do a better job the next time around.
One of the important things I have learned in life is that we can’t fix people; we can only fix things and I love fixing things. We can help and guide others and provide resources when needed. However, the desire and willingness to change and the determination to take the steps needed to change has to come from the inside. Changes in anyone’s life is an inside-out approach.
The highlights of my work day are assisting others with their calls for help, getting things done and getting them done well. Following up to make sure that everything is working right and in order and keeping our customers happy are important in achieving excellent customer service.
To anyone interested in healthcare, they should explore the many career options available to them as it is more than just patient care. There is value in looking at options, taking the time to evaluate them and making decisions that will benefit them and their families well into the future.
YKHC
Bethel
I was born in Anchorage and raised in New Halen, Bristol Bay, near Lake Iliamna, the biggest freshwater lake in Alaska. I moved to Bethel in 2016 to be the Orthodox Priest and have now served as a priest for eight years. My dad is from Nondalton and my mom is from Newhalen and I have four siblings.
My wife Tamara is from Nunapitchuk and is a first-grade teacher at Ayaprun Elitnaurvik. I met my wife in Kodiak and we have five children, ages between one through eleven. We love to do things like hunting, fishing, and picking berries together – interests that we share with our children.
Since joining YKHC, I have had several roles - Behavioral Health (BH) Traditional Counselor, BH Services Coordinator, Housing Services Manager, and now in my current role as Corporate Grounds and Facilities Assistant Director. I love working with my people and the Yupik nation.
Not having supplies and staffing needed to get things done effectively and efficiently can be challenging. Lack of resources to get the job done right the first time and to respond efficiently to service calls can be overwhelming. However, we do our best to respond to service calls and sometimes it doesn’t always work out as well as we would like it to. We keep moving forward and hopefully do a better job the next time around.
One of the important things I have learned in life is that we can’t fix people; we can only fix things and I love fixing things. We can help and guide others and provide resources when needed. However, the desire and willingness to change and the determination to take the steps needed to change has to come from the inside. Changes in anyone’s life is an inside-out approach.
The highlights of my work day are assisting others with their calls for help, getting things done and getting them done well. Following up to make sure that everything is working right and in order and keeping our customers happy are important in achieving excellent customer service.
To anyone interested in healthcare, they should explore the many career options available to them as it is more than just patient care. There is value in looking at options, taking the time to evaluate them and making decisions that will benefit them and their families well into the future.
Mammography Supervisor
Lauren Jager
Providence Imaging Center
Anchorage
While finishing x-ray school, I was given the opportunity to shadow in a mammography department. I realized during that experience that it was what I wanted to do. I was so inspired by the ladies in that department who truly saw their job as a calling to help the women in their community. I extended my education an extra semester to get my mammography certification and immediately took a full-time job in mammography.
I started my career as a brand-new tech fresh out of college doing screening and diagnostic mammograms. I was then given the opportunity to work on the mobile mammography bus, which was very fun because I got to travel around Alaska. After that, I learned to do breast biopsies. Six years into my career, I became the supervisor of my department and I've been doing that for almost 5 years now.
I love getting to see the positive impact our actions have on our patients and on the community. Each day is different. Most days, I spend some time doing administrative work to ensure our department is running smoothly and everyone's needs are met and then I also still see patients for screening and diagnostic mammograms or breast biopsies.
The biggest challenge I've ever faced in my career was Covid and the years that followed where we were very short staffed. Mammography was a very saturated field when I first graduated from college, but after Covid MANY technologists retired or left the field. It has taken many years to build back our staff to what it was before Covid.
I came from humble beginnings and worked many jobs to put myself through college. That work ethic has stayed with me and has gotten me where I am today. Working hard and having a good attitude can really move you far in this world. I also really enjoy that I now have the opportunity to lift up and guide others who may be starting their college or career journeys. My advice for anyone looking to start a job in healthcare is to volunteer, intern, and job shadow as much as possible. You may not know what you're interested in until you see it!
Providence Imaging Center
Anchorage
While finishing x-ray school, I was given the opportunity to shadow in a mammography department. I realized during that experience that it was what I wanted to do. I was so inspired by the ladies in that department who truly saw their job as a calling to help the women in their community. I extended my education an extra semester to get my mammography certification and immediately took a full-time job in mammography.
I started my career as a brand-new tech fresh out of college doing screening and diagnostic mammograms. I was then given the opportunity to work on the mobile mammography bus, which was very fun because I got to travel around Alaska. After that, I learned to do breast biopsies. Six years into my career, I became the supervisor of my department and I've been doing that for almost 5 years now.
I love getting to see the positive impact our actions have on our patients and on the community. Each day is different. Most days, I spend some time doing administrative work to ensure our department is running smoothly and everyone's needs are met and then I also still see patients for screening and diagnostic mammograms or breast biopsies.
The biggest challenge I've ever faced in my career was Covid and the years that followed where we were very short staffed. Mammography was a very saturated field when I first graduated from college, but after Covid MANY technologists retired or left the field. It has taken many years to build back our staff to what it was before Covid.
I came from humble beginnings and worked many jobs to put myself through college. That work ethic has stayed with me and has gotten me where I am today. Working hard and having a good attitude can really move you far in this world. I also really enjoy that I now have the opportunity to lift up and guide others who may be starting their college or career journeys. My advice for anyone looking to start a job in healthcare is to volunteer, intern, and job shadow as much as possible. You may not know what you're interested in until you see it!
Diagnostic Imaging Supervisor
Kimberly Strethlow
Providence Seward Medical and Care Center
Seward
"I owned a travel agency for fifteen years and the airline industry stopped paying commission, so I closed the agency. After researching health careers and because I enjoy photography, I decided radiology might be for me. At age 43 I went back to school and graduated in 2006 at the age of 46 with an associate's degree in Radiological Science.
I began with an as-needed position at our local Regional Hospital along with a part-time position in a critical access hospital providing X-ray or CT examination services with on call nights and weekends. I signed a three-year contract for an internship with on-the-job education at the Virginia Regional Hospital where I worked for eight years in this department. After getting married, my husband and I both wanted to live in Alaska, so I began looking for a position in Imaging. I accepted a job as a multi-modality technologist with Providence in Seward in 2014.
I am currently registered in X-ray, Computed Tomography, Ultrasound Abdomen, Obstetrics/Gynecology, Vascular imaging which I have cross trained through on-the-job training. Sharing my knowledge with others to support and network brought me to be one of the founders of the State of Alaska Ultrasound Society in 2018. I am the currently Treasurer of the organization where we plan conferences and seminars in Alaska to provided continued educational support throughout the state.
I am grateful to work for the Providence organization as they have supported me over the years. I have just completed my Bachelor of Radiological Science which Providence has made possible with the Guild program. I never thought this was possible yet, on August 27, 2024, I graduated with honors from PIMA medical in Tucson, Arizona. Dedication and hard work make all things possible.
Improving patient care is my reason for my work - people that are sick need help as this can be the worst day of their life. I want to make a difference. I know the need to great for health care workers and I will always have employment for my family.
I begin my day at 7:00 am getting the department and exam rooms ready for patients. I am now available for the emergency department should they need an examination prior to the outpatients scheduled for the day. We have X-ray exams, CT exams, Ultrasound exams, mammography, and EKG examinations scheduled throughout our day for two technologists working the department. Currently we have four technologists working during the week providing 24-hour care, 5 days a week, alternating on call for the weekends.
We are a critical care access hospital that sees patient from around the world. This year we had ninety-six cruise ships which can bring thousands of passengers on and off the ship. Some arrive with health care needs that bring cruise ship passengers directly to the emergency department. Often patients are airlifted out for higher level of care requirements as we stabilize to move them on to Anchorage. Having state-of-the-art imaging technology, my department is able to provide the imaging information to the next level of care prior to the patient arriving. This allows the physicians to send the patients to the right care needed, whether it’s surgery, ICU, or the emergency department. Having the information in advance is life saving for many.
This is the most rewarding experience (working in healthcare) you will ever have, and the most challenging. As a multi-modality technologist, I am able to see new life with Ultrasound imaging with Obstetrics. I am also able to experience death in the same day as the emergency room trauma patients from MVA, drug overdose, stroke, and suicide. This is the most rewarding experience you will ever have and the most challenging.
Providence Seward Medical and Care Center
Seward
"I owned a travel agency for fifteen years and the airline industry stopped paying commission, so I closed the agency. After researching health careers and because I enjoy photography, I decided radiology might be for me. At age 43 I went back to school and graduated in 2006 at the age of 46 with an associate's degree in Radiological Science.
I began with an as-needed position at our local Regional Hospital along with a part-time position in a critical access hospital providing X-ray or CT examination services with on call nights and weekends. I signed a three-year contract for an internship with on-the-job education at the Virginia Regional Hospital where I worked for eight years in this department. After getting married, my husband and I both wanted to live in Alaska, so I began looking for a position in Imaging. I accepted a job as a multi-modality technologist with Providence in Seward in 2014.
I am currently registered in X-ray, Computed Tomography, Ultrasound Abdomen, Obstetrics/Gynecology, Vascular imaging which I have cross trained through on-the-job training. Sharing my knowledge with others to support and network brought me to be one of the founders of the State of Alaska Ultrasound Society in 2018. I am the currently Treasurer of the organization where we plan conferences and seminars in Alaska to provided continued educational support throughout the state.
I am grateful to work for the Providence organization as they have supported me over the years. I have just completed my Bachelor of Radiological Science which Providence has made possible with the Guild program. I never thought this was possible yet, on August 27, 2024, I graduated with honors from PIMA medical in Tucson, Arizona. Dedication and hard work make all things possible.
Improving patient care is my reason for my work - people that are sick need help as this can be the worst day of their life. I want to make a difference. I know the need to great for health care workers and I will always have employment for my family.
I begin my day at 7:00 am getting the department and exam rooms ready for patients. I am now available for the emergency department should they need an examination prior to the outpatients scheduled for the day. We have X-ray exams, CT exams, Ultrasound exams, mammography, and EKG examinations scheduled throughout our day for two technologists working the department. Currently we have four technologists working during the week providing 24-hour care, 5 days a week, alternating on call for the weekends.
We are a critical care access hospital that sees patient from around the world. This year we had ninety-six cruise ships which can bring thousands of passengers on and off the ship. Some arrive with health care needs that bring cruise ship passengers directly to the emergency department. Often patients are airlifted out for higher level of care requirements as we stabilize to move them on to Anchorage. Having state-of-the-art imaging technology, my department is able to provide the imaging information to the next level of care prior to the patient arriving. This allows the physicians to send the patients to the right care needed, whether it’s surgery, ICU, or the emergency department. Having the information in advance is life saving for many.
This is the most rewarding experience (working in healthcare) you will ever have, and the most challenging. As a multi-modality technologist, I am able to see new life with Ultrasound imaging with Obstetrics. I am also able to experience death in the same day as the emergency room trauma patients from MVA, drug overdose, stroke, and suicide. This is the most rewarding experience you will ever have and the most challenging.
Social Work Case Manager
Alyson Currey
Bartlett Regional Hospital
Juneau
Prior to joining the Bartlett Case Management team, I worked as a community organizer and lobbyist for Planned Parenthood in Juneau for seven years. My advocacy work to improve access to healthcare and quality of care for all led me to my current role as a Social Work Case Manager in direct patient care.
Each day, I review patients' charts and meet with patients to assess for health-related social needs and discharge planning needs. I link patients to community resources and coordinate aftercare plans in collaboration with the treatment team and patients' support networks.
I have become an expert on navigating available community resources for mental and behavioral health locally and statewide, as well as other systems that impact access to care, such as insurance, income/employment, public assistance, housing, legal/court, and more.
I enjoy advocating for patients' needs, collaborating with community partners across the state to connect patients with the most appropriate levels of care outside the hospital, and assisting patients with navigating a complex and challenging system to get the care they need and deserve.
Working with limited options for aftercare, frequent transitions in both inpatient and community providers, and changes to treatment programs have been common challenges in this role. I stay current on available resources and present options to patients in a direct, transparent manner so they can make the most informed decisions about the next steps in their care when they leave the hospital. I work diligently with internal and community partners to find creative solutions to ensure patients have the tools to continue their healing and recovery journeys outside the hospital.
My background in political advocacy provided opportunities to learn about barriers to health care from a macro level perspective and the efforts being made by stakeholders and elected officials to address these barriers. That experience provided me with the tools needed to be an effective patient advocate across various levels of care. I came into my current role with strong communication and interpersonal relationship skills necessary to working with patients and healthcare providers of all backgrounds, government agencies, and community partners.
Advice I would give someone considering a career in healthcare is, if able, take opportunities to interview or shadow health care workers in various roles to determine if the work will be a good fit for you. There are a variety of roles involved in healthcare beyond medical and direct patient care. If you do enter a health care career in Alaska, take the opportunity and time to learn about Alaskan geography, communities, and the cultures of patients you serve, no matter your role.
Bartlett Regional Hospital
Juneau
Prior to joining the Bartlett Case Management team, I worked as a community organizer and lobbyist for Planned Parenthood in Juneau for seven years. My advocacy work to improve access to healthcare and quality of care for all led me to my current role as a Social Work Case Manager in direct patient care.
Each day, I review patients' charts and meet with patients to assess for health-related social needs and discharge planning needs. I link patients to community resources and coordinate aftercare plans in collaboration with the treatment team and patients' support networks.
I have become an expert on navigating available community resources for mental and behavioral health locally and statewide, as well as other systems that impact access to care, such as insurance, income/employment, public assistance, housing, legal/court, and more.
I enjoy advocating for patients' needs, collaborating with community partners across the state to connect patients with the most appropriate levels of care outside the hospital, and assisting patients with navigating a complex and challenging system to get the care they need and deserve.
Working with limited options for aftercare, frequent transitions in both inpatient and community providers, and changes to treatment programs have been common challenges in this role. I stay current on available resources and present options to patients in a direct, transparent manner so they can make the most informed decisions about the next steps in their care when they leave the hospital. I work diligently with internal and community partners to find creative solutions to ensure patients have the tools to continue their healing and recovery journeys outside the hospital.
My background in political advocacy provided opportunities to learn about barriers to health care from a macro level perspective and the efforts being made by stakeholders and elected officials to address these barriers. That experience provided me with the tools needed to be an effective patient advocate across various levels of care. I came into my current role with strong communication and interpersonal relationship skills necessary to working with patients and healthcare providers of all backgrounds, government agencies, and community partners.
Advice I would give someone considering a career in healthcare is, if able, take opportunities to interview or shadow health care workers in various roles to determine if the work will be a good fit for you. There are a variety of roles involved in healthcare beyond medical and direct patient care. If you do enter a health care career in Alaska, take the opportunity and time to learn about Alaskan geography, communities, and the cultures of patients you serve, no matter your role.
Environmental Services Manager
Andrew Martin
YKHC
Bethel
I grew up in Bethel when it was a smaller community than what is today. I started working as a switchboard operator at YKHC on January 6, 1985. After 6 months I transferred to the housekeeping department. I have worked for over 30 years in various positions, including switchboard operator, environmental services (EVS) worker, Assistant Manager, and now in my role as the EVS department manager.
When I was in the role of assistant manager, there wasn’t a policy and procedures manual for the EVS and laundry departments. I created one along with forms and training documents for both departments. I worked with other managers and directors to ensure that I was addressing all the key areas. Back then we had a paper trail which is now in the form of electronic records. YKHC has done a great job of providing training for managers and directors so they can adapt well to the many changes - I have learned a lot in this transition to become more effective in my job.
I retired in 2015 and was rehired by YKHC as the EVS Manager in March 2023 to manage both housekeeping and laundry departments. Back in my earlier days at YKHC, I managed 20 EVS workers and 5 laundry workers. I now have 37 EVS workers and 8 laundry workers.
The challenge that constantly confronts me is staff shortages. There is always the struggle of not having enough staff as the EVS team is needed to clean our facilities 7 days a week, 24 hours a day. There are good days and bad days. The good days are when we have enough staff on board. We have a lot of areas to clean and receive an abundance of service calls. The bad days are when we don’t have enough staff to cover all the assigned routes and the service calls we get daily. Success would be interviewing, hiring, and training more staff to relieve the heavy burden of work carried by my current team as our work is so labor intensive.
Adapting to change and providing my staff with training and resources needed to fulfil their roles and responsibilities is also a focus area for me. The bottom line is helping my team tackle their tasks and assignments effectively and efficiently. When staff, patients, and visitors walk into our healthcare facilities, we want them to feel comfortable and enjoy a clean environment.
When issues arise in my department, I problem solve on the process, cleaning route, staffing and training staff to fix any concerns. I have attended seminars that have helped me personally as well as assist me in becoming a proficient manager.
My goal is to have enough staff to cover the three shifts at the hospital and the day shifts in other facilities. I am proud of my EVS and laundry staff – it is hard work and a lot of labor to maintain the cleanliness standards in our buildings and ensure that laundry is done and stocked throughout the facilities. On top of their assigned cleaning routes we get a lot of service calls and work orders and my team responds to these calls even with the challenges of staff shortages.
For students and community members who are interested in working in healthcare, my advice would be to be on time for work. If you are having problems in doing your work or can’t understand the process, ask your supervisor for help and guidance. Additionally, take advantage of training and education opportunities to transfer to another position or move up the career ladder in your current role. With promotion comes more responsibility and the rewards are worth it!
YKHC
Bethel
I grew up in Bethel when it was a smaller community than what is today. I started working as a switchboard operator at YKHC on January 6, 1985. After 6 months I transferred to the housekeeping department. I have worked for over 30 years in various positions, including switchboard operator, environmental services (EVS) worker, Assistant Manager, and now in my role as the EVS department manager.
When I was in the role of assistant manager, there wasn’t a policy and procedures manual for the EVS and laundry departments. I created one along with forms and training documents for both departments. I worked with other managers and directors to ensure that I was addressing all the key areas. Back then we had a paper trail which is now in the form of electronic records. YKHC has done a great job of providing training for managers and directors so they can adapt well to the many changes - I have learned a lot in this transition to become more effective in my job.
I retired in 2015 and was rehired by YKHC as the EVS Manager in March 2023 to manage both housekeeping and laundry departments. Back in my earlier days at YKHC, I managed 20 EVS workers and 5 laundry workers. I now have 37 EVS workers and 8 laundry workers.
The challenge that constantly confronts me is staff shortages. There is always the struggle of not having enough staff as the EVS team is needed to clean our facilities 7 days a week, 24 hours a day. There are good days and bad days. The good days are when we have enough staff on board. We have a lot of areas to clean and receive an abundance of service calls. The bad days are when we don’t have enough staff to cover all the assigned routes and the service calls we get daily. Success would be interviewing, hiring, and training more staff to relieve the heavy burden of work carried by my current team as our work is so labor intensive.
Adapting to change and providing my staff with training and resources needed to fulfil their roles and responsibilities is also a focus area for me. The bottom line is helping my team tackle their tasks and assignments effectively and efficiently. When staff, patients, and visitors walk into our healthcare facilities, we want them to feel comfortable and enjoy a clean environment.
When issues arise in my department, I problem solve on the process, cleaning route, staffing and training staff to fix any concerns. I have attended seminars that have helped me personally as well as assist me in becoming a proficient manager.
My goal is to have enough staff to cover the three shifts at the hospital and the day shifts in other facilities. I am proud of my EVS and laundry staff – it is hard work and a lot of labor to maintain the cleanliness standards in our buildings and ensure that laundry is done and stocked throughout the facilities. On top of their assigned cleaning routes we get a lot of service calls and work orders and my team responds to these calls even with the challenges of staff shortages.
For students and community members who are interested in working in healthcare, my advice would be to be on time for work. If you are having problems in doing your work or can’t understand the process, ask your supervisor for help and guidance. Additionally, take advantage of training and education opportunities to transfer to another position or move up the career ladder in your current role. With promotion comes more responsibility and the rewards are worth it!
Benefits Manager
Nellie Carroll
YKHC
Bethel
I started working for YKHC in 2010. I then left to pursue other career interests and was rehired as a Benefits Specialist in 2021. I transitioned to a Human Resource Generalist (HRG) position in mid-2022 and was promoted to Benefits Manager in the latter part of 2022. Helping employees with human resource needs forms the core of the different roles in HR. This motivates and inspires me on a daily basis as I see how my role impacts others. Whether it be helping someone with family medical leave, or withdrawing from a retirement account, or setting up and/or changing health insurance plans, among many other benefit requests, my work day is centered on helping the HR team to provide the best service to all customers.
I have learned so much since I was rehired in 2021. The greatest growth happened in my transition from Benefits Specialist to Benefits Manager. The learning curve was steep. Initially I felt overwhelmed and felt inadequate for the role but I persevered and didn’t quit. I am so grateful for the patience and support of my team members and HR leadership as I gradually learned and developed skills I needed to thrive as a Benefits Manager.
I am now comfortable with my role even though there is still so much more to learn to enhance my ability to serve. My previous roles as a Benefits Specialist and a HR Generalist provided a good foundation to becoming a Benefits Manager. Learning never ends and as long as you are open to learning, your ability to do things will increase. I have a lot more to learn to keep abreast of industry standards and am challenged daily to meet the demands of my position. One of my goals within the next year is to study for and obtain industry-standard HR certifications through the Society of Human Resource Management (SHRM).
Having to learn and do so many things within a short period of time was unsettling at first. At the time I transitioned to my role as Benefits Manager, there were a lot of vacancies in the department and I keenly felt the weight of my work load. My commitment and determination and the unwavering support of the HR team helped me to overcome the challenges I faced.
I now take each day as it comes and strive to be sympathetic and understanding given the personal and sensitive nature of some of the benefits-related requests that come to me.
Talking to people and making presentations were not my strong points. Things are different today as I have developed my interpersonal and presentation skills and speaking to people on a one-to one basis or in a group setting is no longer discomforting.
A typical work day often goes by very fast, especially on new hire orientation days. Sometimes my work plans are moved around due to more pressing demands that come through emails, phone calls or face to face encounters. Managing the benefits package is multi-layered, detail oriented with lots of documentation, while ensuring compliance with state and federal rules and regulations. YKHC offers such an attractive benefits package to qualified employees so there are always questions and requests and employees who need assistance with navigating our benefits package.
Working at YKHC is gratifying for me as I have lived in this region for over 25 years and feel connected to the people in this community and region. It seems like everyone knows you and you know everyone. You may not know them by name but you recognize them as an employee, or a friend or a relative of someone you know. This gives my work a very personal touch as I help employees who I am connected to in some way or another.
Being an Alaska Native and growing up in my village in Fort Yukon gives me unique perspectives of what it is like to struggle and overcome hardships, along with experiences that build resilience. Taking these perspectives, experiences, and values and applying them to life situations helps me to see hardships as challenges I can overcome with time, patience, consistent effort, commitment, and dedication
My advice to someone considering a career in healthcare is to try it out and you may be amazed to see the possibilities available to you and how fulfilling it is to be in the business of helping and caring for others, whether it be patient facing or in support services – both of which are critical to the success of any healthcare organization. New experiences always come with growing pains and may seem tough at first. Give yourself time to learn and grow and surround yourself with supportive people. Never give up when you feel overwhelmed. As you learn and grow, you develop skills and become really good at things that may seem difficult at first.
We currently have over 500 vacant positions which gives you an idea of the range of career possibilities in healthcare. It is not just about injections, drawing blood, taking care of sick people or medical or nursing degrees. You could be an accountant, a research assistant, an office assistant, a mechanic or a technician, among other options. Don’t let anyone discourage you from exploring your career possibilities in healthcare. Healthcare presents a network of interconnected services so you can find one that best fits you!
YKHC
Bethel
I started working for YKHC in 2010. I then left to pursue other career interests and was rehired as a Benefits Specialist in 2021. I transitioned to a Human Resource Generalist (HRG) position in mid-2022 and was promoted to Benefits Manager in the latter part of 2022. Helping employees with human resource needs forms the core of the different roles in HR. This motivates and inspires me on a daily basis as I see how my role impacts others. Whether it be helping someone with family medical leave, or withdrawing from a retirement account, or setting up and/or changing health insurance plans, among many other benefit requests, my work day is centered on helping the HR team to provide the best service to all customers.
I have learned so much since I was rehired in 2021. The greatest growth happened in my transition from Benefits Specialist to Benefits Manager. The learning curve was steep. Initially I felt overwhelmed and felt inadequate for the role but I persevered and didn’t quit. I am so grateful for the patience and support of my team members and HR leadership as I gradually learned and developed skills I needed to thrive as a Benefits Manager.
I am now comfortable with my role even though there is still so much more to learn to enhance my ability to serve. My previous roles as a Benefits Specialist and a HR Generalist provided a good foundation to becoming a Benefits Manager. Learning never ends and as long as you are open to learning, your ability to do things will increase. I have a lot more to learn to keep abreast of industry standards and am challenged daily to meet the demands of my position. One of my goals within the next year is to study for and obtain industry-standard HR certifications through the Society of Human Resource Management (SHRM).
Having to learn and do so many things within a short period of time was unsettling at first. At the time I transitioned to my role as Benefits Manager, there were a lot of vacancies in the department and I keenly felt the weight of my work load. My commitment and determination and the unwavering support of the HR team helped me to overcome the challenges I faced.
I now take each day as it comes and strive to be sympathetic and understanding given the personal and sensitive nature of some of the benefits-related requests that come to me.
Talking to people and making presentations were not my strong points. Things are different today as I have developed my interpersonal and presentation skills and speaking to people on a one-to one basis or in a group setting is no longer discomforting.
A typical work day often goes by very fast, especially on new hire orientation days. Sometimes my work plans are moved around due to more pressing demands that come through emails, phone calls or face to face encounters. Managing the benefits package is multi-layered, detail oriented with lots of documentation, while ensuring compliance with state and federal rules and regulations. YKHC offers such an attractive benefits package to qualified employees so there are always questions and requests and employees who need assistance with navigating our benefits package.
Working at YKHC is gratifying for me as I have lived in this region for over 25 years and feel connected to the people in this community and region. It seems like everyone knows you and you know everyone. You may not know them by name but you recognize them as an employee, or a friend or a relative of someone you know. This gives my work a very personal touch as I help employees who I am connected to in some way or another.
Being an Alaska Native and growing up in my village in Fort Yukon gives me unique perspectives of what it is like to struggle and overcome hardships, along with experiences that build resilience. Taking these perspectives, experiences, and values and applying them to life situations helps me to see hardships as challenges I can overcome with time, patience, consistent effort, commitment, and dedication
My advice to someone considering a career in healthcare is to try it out and you may be amazed to see the possibilities available to you and how fulfilling it is to be in the business of helping and caring for others, whether it be patient facing or in support services – both of which are critical to the success of any healthcare organization. New experiences always come with growing pains and may seem tough at first. Give yourself time to learn and grow and surround yourself with supportive people. Never give up when you feel overwhelmed. As you learn and grow, you develop skills and become really good at things that may seem difficult at first.
We currently have over 500 vacant positions which gives you an idea of the range of career possibilities in healthcare. It is not just about injections, drawing blood, taking care of sick people or medical or nursing degrees. You could be an accountant, a research assistant, an office assistant, a mechanic or a technician, among other options. Don’t let anyone discourage you from exploring your career possibilities in healthcare. Healthcare presents a network of interconnected services so you can find one that best fits you!
Clinical Director of Optometry Services
Dr. Pamela Steffes
SEARHC, Sitka
"Inspired by my mother, a long time SEARHC nurse, I decided early in life that I wanted to have a health career. When I was in high school, the SEARHC optometrist, Dr. Salisa Williams, was a female American Indian - she made me feel like my goals were possible. During my senior year, I worked for our local optometrist and set my sights on optometry. Joining SEARHC I’ve received tremendous support from colleagues and the organization. Despite feeling isolated as one of the few American Indian/Alaska Native women in the field, Dr. Williams, my family, and regional organizations have provided invaluable support. Whether in Sitka or our field clinics, treating a variety of eye conditions and educating patients—no two days are ever the same."
SEARHC, Sitka
"Inspired by my mother, a long time SEARHC nurse, I decided early in life that I wanted to have a health career. When I was in high school, the SEARHC optometrist, Dr. Salisa Williams, was a female American Indian - she made me feel like my goals were possible. During my senior year, I worked for our local optometrist and set my sights on optometry. Joining SEARHC I’ve received tremendous support from colleagues and the organization. Despite feeling isolated as one of the few American Indian/Alaska Native women in the field, Dr. Williams, my family, and regional organizations have provided invaluable support. Whether in Sitka or our field clinics, treating a variety of eye conditions and educating patients—no two days are ever the same."
Senior Accountant
Neva Davis
Maniilaq Health Center
Kotzebue
"My passion for finance led me to Maniilaq Association, where I advanced from Accounting to Senior Accountant after earning degrees in Business Administration and Accounting. I've grown professionally, learning about nonprofit healthcare and leadership. The challenges in my career have pushed me to continue school and strengthen my skills. Working through these kinds of challenges has ensured financial stability to fully support myself and my family. My day-to-day involves managing tasks, budgets, and audits, sometimes overseeing the department. Maniilaq has boosted my confidence and provided unforgettable experiences. The memories and experiences here are things that I will remember for a lifetime."
Maniilaq Health Center
Kotzebue
"My passion for finance led me to Maniilaq Association, where I advanced from Accounting to Senior Accountant after earning degrees in Business Administration and Accounting. I've grown professionally, learning about nonprofit healthcare and leadership. The challenges in my career have pushed me to continue school and strengthen my skills. Working through these kinds of challenges has ensured financial stability to fully support myself and my family. My day-to-day involves managing tasks, budgets, and audits, sometimes overseeing the department. Maniilaq has boosted my confidence and provided unforgettable experiences. The memories and experiences here are things that I will remember for a lifetime."
Patient Access Representative
Karl Torgramsen
Wrangell Medical Center
Wrangell
"I’ve spent three years at SEARHC, starting as a Medical Assistant and transitioning to a Patient Access Representative. Initially hesitant, I joined thanks to my brother Cade's encouragement and quickly grew to love it. SEARHC’s Medical Assistant program boosted my confidence and led me to my current role at the front desk where I get to interact with patients from our community every day. Challenges like understanding different people's needs have helped me grow emotionally. My coworkers and manager make each day fulfilling, and I love bringing smiles to our patients' faces. Knowing I've made a difference in someone's day is the best part of my job."
Wrangell Medical Center
Wrangell
"I’ve spent three years at SEARHC, starting as a Medical Assistant and transitioning to a Patient Access Representative. Initially hesitant, I joined thanks to my brother Cade's encouragement and quickly grew to love it. SEARHC’s Medical Assistant program boosted my confidence and led me to my current role at the front desk where I get to interact with patients from our community every day. Challenges like understanding different people's needs have helped me grow emotionally. My coworkers and manager make each day fulfilling, and I love bringing smiles to our patients' faces. Knowing I've made a difference in someone's day is the best part of my job."
Certified Medical Assistant
Dorothy Hale
Providence Family Medicine Center, Anchorage
"I started as a volunteer in Providence Alaska Main Admitting while in high school. From 2005 to 2009, I worked in the PAMC Medical Records Department. Then I worked in Providence Labor and Delivery until 2021.
After learning everything I could learn in Labor and Delivery including becoming a doula, I hit a learning wall. I knew I wanted to be a medical assistant. The challenge for me was money, then I had the money but my schedule in labor and delivery did not match up with class hours and days. I overcame the challenge by doing on the job training while getting paid full time by enrolling the Providence Alaska Medical Assistant Apprenticeship program. I graduated in 2022 as Certified Medical Assistant and I now work at Providence Family Medicine Center in this role.
In a typical day, I greet patients and help them get ready for their appointment, explain procedures, answer questions, and help patients change into exam clothes. I measure patients' weight, height, and blood pressure, gather specimens for lab tests, such as blood or urine samples, help with injections, bandaging, suturing, and wound care, update patient health histories, manage electronic medical records, and ensure accurate documentation. I maintain a schedule to minimize wait times, clean exam rooms and medical equipment, and restock exam rooms for the next day. I make calls to patients to discuss test preparation or schedule changes, and meet with colleagues to discuss the day and verify that all paperwork has been completed.
My unique background of experience comes from working in different departments at Providence. I believe all that experience contributed to me becoming a great CMA. Those experiences taught me how to deal with difficult patients, show kindness while giving care, how to communicate with my colleagues in professional way, how to advocate for patients and staff members. All these things have a great impact on my role as CMA.
For anyone considering a healthcare career, I would say start somewhere in the healthcare field and then grow from there. Starting now somewhere in the healthcare field will open doors for you like, being in some kind of apprenticeship program, helping you pay for a nursing/ physician assistant program or college. A Certified Medical Assistant apprentice program is a great introduction into the healthcare field."
Providence Family Medicine Center, Anchorage
"I started as a volunteer in Providence Alaska Main Admitting while in high school. From 2005 to 2009, I worked in the PAMC Medical Records Department. Then I worked in Providence Labor and Delivery until 2021.
After learning everything I could learn in Labor and Delivery including becoming a doula, I hit a learning wall. I knew I wanted to be a medical assistant. The challenge for me was money, then I had the money but my schedule in labor and delivery did not match up with class hours and days. I overcame the challenge by doing on the job training while getting paid full time by enrolling the Providence Alaska Medical Assistant Apprenticeship program. I graduated in 2022 as Certified Medical Assistant and I now work at Providence Family Medicine Center in this role.
In a typical day, I greet patients and help them get ready for their appointment, explain procedures, answer questions, and help patients change into exam clothes. I measure patients' weight, height, and blood pressure, gather specimens for lab tests, such as blood or urine samples, help with injections, bandaging, suturing, and wound care, update patient health histories, manage electronic medical records, and ensure accurate documentation. I maintain a schedule to minimize wait times, clean exam rooms and medical equipment, and restock exam rooms for the next day. I make calls to patients to discuss test preparation or schedule changes, and meet with colleagues to discuss the day and verify that all paperwork has been completed.
My unique background of experience comes from working in different departments at Providence. I believe all that experience contributed to me becoming a great CMA. Those experiences taught me how to deal with difficult patients, show kindness while giving care, how to communicate with my colleagues in professional way, how to advocate for patients and staff members. All these things have a great impact on my role as CMA.
For anyone considering a healthcare career, I would say start somewhere in the healthcare field and then grow from there. Starting now somewhere in the healthcare field will open doors for you like, being in some kind of apprenticeship program, helping you pay for a nursing/ physician assistant program or college. A Certified Medical Assistant apprentice program is a great introduction into the healthcare field."
Lead Pharmacy Technician
Jayme Reed
Maniilaq Health Center
Kotzebue
"I was inspired to work in the pharmacy because I was looking for a job that would allow me to give back to my community and allow room for advancement. I started as a pharmacy tech, then earned my CPhT certification and became Lead Pharmacy Technician through training and experience. I overcame things like communication challenges with healthcare teams through on-the-job training and from observing interactions our seasoned pharmacists had with these teams.
My role involves managing schedules, prescriptions, and assisting community members with their medications. I enjoy working in my hometown and being able to help our community."
Maniilaq Health Center
Kotzebue
"I was inspired to work in the pharmacy because I was looking for a job that would allow me to give back to my community and allow room for advancement. I started as a pharmacy tech, then earned my CPhT certification and became Lead Pharmacy Technician through training and experience. I overcame things like communication challenges with healthcare teams through on-the-job training and from observing interactions our seasoned pharmacists had with these teams.
My role involves managing schedules, prescriptions, and assisting community members with their medications. I enjoy working in my hometown and being able to help our community."
Director, Imaging Services
Gustavo J. Gonzalez
Alaska Regional Hospital
Anchorage
"After 18 years with United Airlines as an International Service Director, I wanted a stable career following the industry’s restructuring post-9/11. Passionate about math and physics, I chose Nuclear Medicine to make a difference in cancer staging. Starting in South Florida, I progressed from a Nuclear Medicine Technologist to Imaging Services Manager, eventually earning an MBA. Drawn to Alaska’s beauty, I now serve as Director of Imaging Services at Alaska Regional Hospital. Here, I’ve enhanced our services, fostered community ties, and cherished the opportunity to care for our diverse patient base."
Alaska Regional Hospital
Anchorage
"After 18 years with United Airlines as an International Service Director, I wanted a stable career following the industry’s restructuring post-9/11. Passionate about math and physics, I chose Nuclear Medicine to make a difference in cancer staging. Starting in South Florida, I progressed from a Nuclear Medicine Technologist to Imaging Services Manager, eventually earning an MBA. Drawn to Alaska’s beauty, I now serve as Director of Imaging Services at Alaska Regional Hospital. Here, I’ve enhanced our services, fostered community ties, and cherished the opportunity to care for our diverse patient base."
RN Coordinator
Steevie Erickson
Fairbanks Memorial Hospital
Fairbanks
“Nursing has taught me how to put myself in other people’s shoes because, at the end of the day, you never really know what people are going through.
I began my healthcare journey at 13 as a student ski patroller, regularly volunteering after earning my OEC certificate. This early experience sparked my passion for healthcare.
At 19, I began working as a CNA and continued to further my nursing career by enrolling at Nightingale College to obtain my BSN. Growing up in a small, isolated Alaskan village taught me the value of effective communication and teamwork—skills that have been essential in my role as an RN Coordinator. As an Alaska native, having won the Chief Andrew Issac Leadership Award this spring left me humbled. While my achievements reflect my dedication, what truly makes me feel accomplished is providing comfort to the people of Alaska during their most vulnerable moments. Caring for others in a way that aligns with my cultural traditions of helping and healing is a privilege and a calling. I’m often reminded that my work is not just about treating illnesses but also about honoring the responsibility I feel toward my community and the people of Alaska."
Fairbanks Memorial Hospital
Fairbanks
“Nursing has taught me how to put myself in other people’s shoes because, at the end of the day, you never really know what people are going through.
I began my healthcare journey at 13 as a student ski patroller, regularly volunteering after earning my OEC certificate. This early experience sparked my passion for healthcare.
At 19, I began working as a CNA and continued to further my nursing career by enrolling at Nightingale College to obtain my BSN. Growing up in a small, isolated Alaskan village taught me the value of effective communication and teamwork—skills that have been essential in my role as an RN Coordinator. As an Alaska native, having won the Chief Andrew Issac Leadership Award this spring left me humbled. While my achievements reflect my dedication, what truly makes me feel accomplished is providing comfort to the people of Alaska during their most vulnerable moments. Caring for others in a way that aligns with my cultural traditions of helping and healing is a privilege and a calling. I’m often reminded that my work is not just about treating illnesses but also about honoring the responsibility I feel toward my community and the people of Alaska."
Multi-Modality Technologist
Kim Keeter
Providence Seward Medical Center
Seward
My healthcare seed was planted before I was born. Both of my grandmothers and my mama were registered Nurses.
I was born and raised in South Carolina and I began working in the healthcare business when I was in the tenth grade. That summer I attended a CNA program and worked at the local hospital every summer as a CAN while I drove a school bus during the school year.
I attended an LPN program while in High school at the vocational school. When I graduated high school it took one more year to get my RN. I worked in the Emergency room in Charlotte, North Carolina at a level one trauma center for a year but decided I wanted to do Xray. I graduated Xray school and began working in the field where I was given the opportunity to expand my knowledge by being cross-trained in other modalities. I get bored easily with a task so I jumped at the opportunity to learn another modality every chance I was given. I started doing Mammograms, went to Computed Tomography, tried MRI but did not like that, and finally Ultrasound. I am registered in all modalities.
I worked at several hospitals along the way, but I landed in Gaffney South Carolina in the same hospital both my grandmothers and my mother retired from thinking I would probably retire there. After working 23 years there, the hospital was bought out and I was released due to structural changes.
That’s when my travel work came into play. With travel work you can pick your own jobs and if you don't like a place when the contract is up, you can find another Job, especially being multi-modality. I was able to pick and choose between Xray, Mammogram, CT and Ultrasound.
When I started venturing out for work, I found Alaska. Being from the South we think Alaska is ice fishing and igloos so I told myself I will do one summer there because I do not like the cold. I came and ended up doing three consecutive contracts. I had to return home and work close for my daughter to graduate high school. When she went off to college, I started looking for more travel jobs and called Providence Seward Medical Center and they had a full-time position open.
People ask me what keeps me here. It is the community and Seward itself. It called me here the first time I came. Since coming I have started a mammogram program here in Seward and, being multi-modality, I bring a lot to this little town, and they appreciate me. On a daily basis, I am told how much I am appreciated by one of my patients.
Providence Seward Medical Center
Seward
My healthcare seed was planted before I was born. Both of my grandmothers and my mama were registered Nurses.
I was born and raised in South Carolina and I began working in the healthcare business when I was in the tenth grade. That summer I attended a CNA program and worked at the local hospital every summer as a CAN while I drove a school bus during the school year.
I attended an LPN program while in High school at the vocational school. When I graduated high school it took one more year to get my RN. I worked in the Emergency room in Charlotte, North Carolina at a level one trauma center for a year but decided I wanted to do Xray. I graduated Xray school and began working in the field where I was given the opportunity to expand my knowledge by being cross-trained in other modalities. I get bored easily with a task so I jumped at the opportunity to learn another modality every chance I was given. I started doing Mammograms, went to Computed Tomography, tried MRI but did not like that, and finally Ultrasound. I am registered in all modalities.
I worked at several hospitals along the way, but I landed in Gaffney South Carolina in the same hospital both my grandmothers and my mother retired from thinking I would probably retire there. After working 23 years there, the hospital was bought out and I was released due to structural changes.
That’s when my travel work came into play. With travel work you can pick your own jobs and if you don't like a place when the contract is up, you can find another Job, especially being multi-modality. I was able to pick and choose between Xray, Mammogram, CT and Ultrasound.
When I started venturing out for work, I found Alaska. Being from the South we think Alaska is ice fishing and igloos so I told myself I will do one summer there because I do not like the cold. I came and ended up doing three consecutive contracts. I had to return home and work close for my daughter to graduate high school. When she went off to college, I started looking for more travel jobs and called Providence Seward Medical Center and they had a full-time position open.
People ask me what keeps me here. It is the community and Seward itself. It called me here the first time I came. Since coming I have started a mammogram program here in Seward and, being multi-modality, I bring a lot to this little town, and they appreciate me. On a daily basis, I am told how much I am appreciated by one of my patients.
IT Tech, Deputy Director of HR
Marcus Dela Cruz
Maniilaq Health Center
Kotzebue
"After 10 years in IT, I moved to Kotzebue as an IT Technician and later transitioned to HR after being encouraged by a friend. Mentoring and training helped me grow from an entry-level role to higher positions, and overcoming career change challenges required confidence and support. In HR, you never know what the day may bring, and we support our organization by addressing different issues every day. Working in healthcare in Alaska is unique and rewarding, allowing me to contribute to the community's well-being."
Maniilaq Health Center
Kotzebue
"After 10 years in IT, I moved to Kotzebue as an IT Technician and later transitioned to HR after being encouraged by a friend. Mentoring and training helped me grow from an entry-level role to higher positions, and overcoming career change challenges required confidence and support. In HR, you never know what the day may bring, and we support our organization by addressing different issues every day. Working in healthcare in Alaska is unique and rewarding, allowing me to contribute to the community's well-being."
Accounts Payable Manager
Dolly Boney
YKHC
Bethel
I grew up in Bethel and am a proud graduate of Bethel Regional High School (BHRS). I am also very grateful to be the mother of three Bethel Warriors, whom I share with my husband Steven. My parents are Sam and Carrie Herman from Nunivak.
My career with YKHC started as an Operating Room scheduler. I have been very fortunate to have had the mentorship and leadership of others along my journey at YKHC. These individuals helped and encouraged me to grow and fulfill the roles and responsibilities of the various positions I have had along the way. I am close to reaching the 18-year mark of working at YKHC. As I reflect on my career, I am grateful that during my time here, I have expanded my skills and knowledge and have been able to help others learn and grow within the corporation, as others have helped me.
The different positions I have held have helped me gain a lot of knowledge and have provided me with opportunities to contribute to the department and organization. These positions include working for Payroll & Behavioral Health as Finance and Compliance Officer. In this position I was able to be part of the RAVEN build up and introduction into the corporation. This was definitely an opportunity to gain in-depth knowledge about our healthcare system starting from when an appointment is made to how revenue is generated.
I was chosen as one of the first candidates for the Compass Program, a leadership program that taught me how to manage difficult situations and how to build teams. I was also part of the Finance team and was able to learn about budget development and assist managers in optimizing the use of financial tools and resources to better align with the organization’s vision and mission. During my time as a Finance Administrator, it was a privilege to be part of our corporate-wide customer service training team. This program helped us guide employees in building connections and better relationships with each other, which translates to better service to both internal and external clients, especially to our valued patients.
I currently serve as the Accounts Payable manager, a position that has helped me grow both personally and professionally as I advance my knowledge of accounting functions and leadership skills and consistently maintaining a balance between the two components.
The most rewarding aspect of my role is witnessing my team grow and accomplish tasks and projects that nurture and improve their skills. Seeing my team enhance their knowledge, skills, and abilities as they work conscientiously to support each other and the department is very gratifying for me.
My career has given me the tools, personally and professionally, to step out of my comfort zone and show my children and team members that growth is not always comfortable. We should always be open and willing to learn and to figure out ways to improve processes and outcomes. I feel my work has impacted YKHC positively and especially as I see my team grow as we consistently strive as a team and as individuals to provide the best service to others.
My advice to students and residents in our communities who are aspiring to explore a career at YKHC is to always do your best when you are offered a position and be willing to work hard, learn and grow and the rewards will come.
YKHC
Bethel
I grew up in Bethel and am a proud graduate of Bethel Regional High School (BHRS). I am also very grateful to be the mother of three Bethel Warriors, whom I share with my husband Steven. My parents are Sam and Carrie Herman from Nunivak.
My career with YKHC started as an Operating Room scheduler. I have been very fortunate to have had the mentorship and leadership of others along my journey at YKHC. These individuals helped and encouraged me to grow and fulfill the roles and responsibilities of the various positions I have had along the way. I am close to reaching the 18-year mark of working at YKHC. As I reflect on my career, I am grateful that during my time here, I have expanded my skills and knowledge and have been able to help others learn and grow within the corporation, as others have helped me.
The different positions I have held have helped me gain a lot of knowledge and have provided me with opportunities to contribute to the department and organization. These positions include working for Payroll & Behavioral Health as Finance and Compliance Officer. In this position I was able to be part of the RAVEN build up and introduction into the corporation. This was definitely an opportunity to gain in-depth knowledge about our healthcare system starting from when an appointment is made to how revenue is generated.
I was chosen as one of the first candidates for the Compass Program, a leadership program that taught me how to manage difficult situations and how to build teams. I was also part of the Finance team and was able to learn about budget development and assist managers in optimizing the use of financial tools and resources to better align with the organization’s vision and mission. During my time as a Finance Administrator, it was a privilege to be part of our corporate-wide customer service training team. This program helped us guide employees in building connections and better relationships with each other, which translates to better service to both internal and external clients, especially to our valued patients.
I currently serve as the Accounts Payable manager, a position that has helped me grow both personally and professionally as I advance my knowledge of accounting functions and leadership skills and consistently maintaining a balance between the two components.
The most rewarding aspect of my role is witnessing my team grow and accomplish tasks and projects that nurture and improve their skills. Seeing my team enhance their knowledge, skills, and abilities as they work conscientiously to support each other and the department is very gratifying for me.
My career has given me the tools, personally and professionally, to step out of my comfort zone and show my children and team members that growth is not always comfortable. We should always be open and willing to learn and to figure out ways to improve processes and outcomes. I feel my work has impacted YKHC positively and especially as I see my team grow as we consistently strive as a team and as individuals to provide the best service to others.
My advice to students and residents in our communities who are aspiring to explore a career at YKHC is to always do your best when you are offered a position and be willing to work hard, learn and grow and the rewards will come.
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