2026 Innovation in Patient Safety & Quality Award: Bartlett Regional Hospital's Hello B.A.B.Y. Program

The Hello B.A.B.Y. (Building Alaskan Babies with You) program at Bartlett Regional Hospital is a comprehensive, evidenced-based model of care designed to support all new and expectant families while addressing challenges associated with perinatal substance use disorders, infant safety, and family well-being; it has been transformative in improving maternal, infant, and family outcomes in Southeast Alaska - it has been so successful as the first of its kind pilot program in Alaska, that it is being replicated across the state.

Recognizing concerning child welfare outcomes and gaps in service for new parents with substance use issues, Hello B.A.B.Y.  started with case management services in 2021 and has expanded into a comprehensive model of care. Hello B.A.B.Y. offers a broad umbrella of voluntary services to families, everything from helping to schedule doctor’s appointments to assistance navigating the substance treatment process, all in support of strong family connections. In a single day, the Hello B.A.B.Y. team might run parenting classes, secure extra diapers or a car seat for a family and talk struggling parents through options for relative caregiving and OCS intervention. Overall, the program’s goal is to connect new and expectant mothers and their families with services in a way that is easy, welcoming, and provides families with the range of supports they need to flourish. 

One of the most innovative expansions of the Hello B.A.B.Y.  program has been the development of a supported mandatory reporting framework related to parental substance use and infant concerns. Healthcare providers are mandatory reporters, yet many organizations lack standardized and trauma-informed guidance on how to report. This variability can lead to inconsistent practices, patient mistrust, disengagement from care and missed opportunity for early intervention. 

Recognizing this challenge, the Hello B.A.B.Y.  Program incorporates Supporting Reporting to create a consistent, transparent and patient centered process that improves compliance while prioritizing family safety and well-being. This approach reframes reporting as an opportunity to connect families with resources and support while maintaining accountability for the infant. Hello B.A.B.Y. works hand-in-hand with parents, offering guidance and support to help them navigate the OCS system and build a strong, healthy start for their children.

At its heart, Hello B.A.B.Y exists to support healthy, intact Alaskan families with the understanding that most new parents need help at some point. For its innovative, collaborative, and comprehensive approach, AHHA is honored to present Bartlett Regional Hospital with the 2026 Innovation in Patient Safety & Quality Award.